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Nationally Recognized Children’s Hospital: Transforming the "Associate" Experience
Industry: Healthcare
Challenge
- As an an early pioneer in creating a highly regarded on-line presence for the local and regional communities it serves, its national base of pediatric patients and its employee “associates,” this client was looking to dramatically enhance its on-line offerings in a manner consistent with its reputation as the #1 Children’s Hospital in the country
Approach
- Worked with the client’s “eTransformation leadership” to define how the organization would develop and deploy a best-in-class experience to health providers and other associates throughout the organization
- Helped secure senior leadership commitment to a radical redefinition of how the Intranet would be used to advance the organization’s mission and vision
Results
- A comprehensive, milestone-driven plan for Intranet redesign that has helped improve associate communication, productivity, satisfaction and retention
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