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Major Airline: Outsourcing Core Operations Systems
Industry: Aviation
Challenge
- Dissatisfaction with old core operations systems (including reservations and airport systems) that were inflexible, expensive, and caused poor customer service
- Wanted to migrate to a new system that would improve business processes, customer satisfaction, and communication with their service partners while reducing costs
- Scope included both the technology and business relationship required for the support of the core systems environment, financial analysis of various options, and establishment of performance standards for all phases of the system migration
Approach
- Responsible for overall project management
- A core team of twenty client staff and consultants supported the effort from request for information phase through contract negotiations
- Large effort was devoted to the acceptable criteria to guild the migration of the software and data off the old platform
- Developed work plans and schedules for the cross-functional team, reviewed and consolidated business, technical, and legal aspects of the proposals
Results
- Client received two complete proposals from vendors for the outsourcing
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