Social media is: everywhere; overwhelming; for the kids; awesome; annoying; confusing; just a fad; not relevant to healthcare.
Insights April 2009, No. 1
By Dale Boylston and Steve Segall
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Creating Connections with Healthcare Consumers in a Market Downturn.
Insights December 2008, No. 2
By Steve Segall
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Don't Lose Sight of Customers in an Economic Downturn:
Let the benefits of your continuous improvement efforts deliver value to your customers.
Insights December 2008, No. 1
By Chris Burger
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